Returns & Refunds Policy

We want you to be happy with your order. Because every item is printed to order, our policy works a little differently from a shop that sells ready-made stock. Please read it before you buy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your item arrives damaged, has a printing or manufacturing fault, or is not what you ordered, we will replace it or refund you.

• Please contact us within 30 days of delivery.
• Tell us your name, the email address you ordered with, what you ordered and what is wrong.
• Include clear photos of the problem, and of the packaging if it arrived damaged.
• In most cases you won't need to post the item back. We will tell you if we do need it.

Change of mind and sizing

Each item is made specially for your order, so we are unable to accept returns or exchanges because you changed your mind, or because you ordered the wrong size or colour. Please check the size and the product details before you pay. If you are unsure about sizing, ask us before you order.

Cancelling an order

Orders go into production soon after payment. If you need to cancel, please contact us as soon as possible. We can cancel and refund an order that has not yet gone into production, but not one that has.

Lost parcels

If your parcel doesn't arrive, see our Shipping Policy. If it can't be found, we will send a replacement or refund you.

How refunds are paid

Refunds are paid back to the card or payment method you used at checkout. Once we have approved a refund it usually appears within 5 to 10 business days, depending on your bank. Postage is refunded when the whole order is refunded because of our error or a fault.

Questions

If you have any questions about returns or refunds, please get in touch.